EVERYTHING YOU MIGHT ASK
Help Centre
Shipping, returns, privacy and answers to the questions we hear most often — all in one place, written in plain English.
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THE QUESTIONS WE HEAR MOST
Frequently Asked Questions
Are your products handmade?
Yes. Our handcrafted products are designed and made in our Queensland studio.
Where are you located?
We’re proudly based in Hervey Bay, Queensland, Australia, and sell online Australia-wide.
Do you have a shop?
No. We’re an online creative studio, so everything is made, packed and shipped from our Queensland workspace.
Do you create custom products?
Some products and services can be personalised. If you’re unsure, just send us a message and we’ll be happy to help.
How do I contact you?
Facebook Messenger and email are the quickest ways to reach us.
What is Bread, Chips & Gravy?
A small Australian creative studio creating handcrafted pet comfort, homewares, books and original creative projects.
FROM OUR STUDIO TO YOUR DOOR
Delivery Information
Digital Downloads
Instant Delivery
Digital products are delivered immediately after checkout via email or secure download links.
Campaign Setup
Professionally Prepared
Campaign Setup orders are usually completed within 3–5 business days after we receive your branding details.
Handmade Products
Made To Order
Most handcrafted products are made to order before being carefully packed and shipped from Queensland.
Shipping
Australia-Wide
Physical products are shipped via Australia Post with tracking provided where available. Contact us if you have other requirements.
Delivery Times
Worth The Wait
Delivery times vary depending on your location, but we’ll keep you updated along the way.
International Orders
Not Right Now
At this stage, physical products are available within Australia. Digital downloads are available worldwide.
WE'LL ALWAYS DO OUR BEST
Returns & Refunds
Digital Downloads
Instant Delivery
Because digital products are delivered immediately, we can’t offer refunds for change of mind.
Handmade Products
Quality Matters
If your order arrives damaged or faulty, please contact us as soon as possible so we can make things right.
Change of Mind
Let’s Chat First
Not sure if your order is right for you? Get in touch before returning anything and we’ll help where we can.
Your Consumer Rights
You’re Protected
Nothing in our policies affects your rights under Australian Consumer Law.
Need A Hand?
We’re Here To Help
If you’re unsure which policy applies, just send us a message. We’ll happily point you in the right direction.
Our Promise
Fair & Reasonable
We believe good customer service is just as important as great products.
Need the finer details?
We've kept things simple above, but if you're looking for the complete policy, you'll find it below.
Returns, Refunds & Exchanges
We want you to be happy with your purchase. If something isn’t quite right, please contact us before returning an item so we can help you with the best way forward.
Change of Mind Returns
For eligible physical products, we accept change-of-mind returns within 14 days of delivery. Items must be unused, in their original condition and, where applicable, returned with their original packaging.
Please contact us before sending your item back. Return postage for change-of-mind returns is the responsibility of the customer. Original delivery charges are not refundable unless required under Australian Consumer Law.
Once your return has been received and checked, we’ll let you know when your refund has been processed. Refunds will be made to the original payment method.
Personalised & Custom-Made Products
Because personalised, customised and made-to-order products are created specifically for you, we cannot accept change-of-mind returns or exchanges on these items.
This does not affect your rights if an item is faulty, damaged, incorrectly supplied or otherwise covered by Australian Consumer Law.
Digital Downloads
Due to the immediate nature of digital products, we do not offer change-of-mind refunds or exchanges once a digital product has been supplied or made available for download.
If you experience a problem accessing your files or believe there is an issue with your purchase, please contact us and we’ll help resolve it.
Faulty, Damaged or Incorrect Items
If your order arrives damaged, faulty or isn’t what you ordered, please contact us as soon as reasonably possible with your order details and, where helpful, photographs showing the problem.
We’ll work with you to provide an appropriate remedy in accordance with your rights under Australian Consumer Law. Depending on the circumstances, this may include a repair, replacement or refund.
Exchanges
We accept exchanges on eligible physical products within 14 days of delivery, provided the item is unused and in its original condition.
Return postage for change-of-mind exchanges is the customer’s responsibility, and additional delivery charges may apply when sending the replacement item.
Personalised, customised, made-to-order and digital products cannot be exchanged for change of mind.
If the item is faulty, damaged or incorrectly supplied, please contact us instead so we can arrange the appropriate solution.
Before Returning Anything
Please contact us through our Contact page before sending a return. We’ll confirm whether the item is eligible and provide the appropriate return instructions.
Please don’t send items back without contacting us first—it helps us identify your return and deal with it much faster.
Your Consumer Rights
Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under Australian Consumer Law that cannot legally be excluded.
YOUR PRIVACY MATTERS
Your Information Stays Yours.
Secure Payments
Your payment information is processed securely through trusted payment providers.
We never store your card details.
Personal Information
We only collect the information needed to complete your order or provide our services.
Your Trust
We respect your privacy and treat your information with the same care we’d expect ourselves.
Cookies
Like most websites, we use cookies to improve your browsing experience and understand how our website is used.
Need the finer details?
If you'd like to know exactly how we collect, use and protect your information, you'll find our full Privacy Policy below.
Privacy Policy
Last updated: 23 July 2026
Bread, Chips & Gravy Pty Ltd respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect when you visit our website, make a purchase, contact us or use our services, and how that information is used and protected.
Information We Collect
We may collect personal information that you provide to us when you:
- place an order or create an account;
- contact us with a question or request;
- subscribe to marketing communications;
- purchase or access digital products or services; or
- otherwise interact with our website.
This may include your name, email address, phone number, billing and delivery address, order details and other information reasonably required to provide our products or services.
Our website may also automatically collect technical information such as your IP address, browser type, device information, pages visited and general website usage data through cookies and similar technologies.
How We Use Your Information
We may use your information to process and fulfil orders, arrange delivery, provide customer support, manage your account, supply digital products or services, communicate with you about your purchases and improve our website, products and services.
Where you have chosen to receive marketing communications, we may also use your contact details to send you news, offers or updates. You can unsubscribe from marketing communications at any time.
Payments
Payments made through our website are processed by third-party payment providers. We do not directly store your complete credit or debit card details.
Payment providers process your information according to their own privacy and security policies.
Sharing Your Information
We do not sell your personal information.
We may share information only where reasonably necessary to operate our business and provide your order or service. This may include trusted service providers involved in payment processing, website hosting, email communications, analytics, order fulfilment and delivery.
These providers may only receive the information necessary to perform the relevant service.
We may also disclose information where required or authorised by law.
Cookies & Website Analytics
Our website may use cookies and similar technologies to make the site function correctly, remember preferences, understand how visitors use the website and measure or improve our marketing.
Some cookies may be provided by third-party services used on our website.
You can control or disable cookies through your browser settings, although doing so may affect how some parts of the website function.
Google & Advertising Services
We may use services provided by Google and other advertising or analytics platforms to understand website activity, measure advertising performance and help customers discover our products.
These services may use cookies or similar technologies and process certain information according to their own privacy policies and settings.
Keeping Your Information Secure
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
Accessing or Correcting Your Information
You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.
We may need to verify your identity before processing certain requests.
How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to operate our business and meet legal, accounting or regulatory obligations.
Third-Party Links
Our website may contain links to websites or services operated by third parties. We are not responsible for the privacy practices or content of those external websites, and we recommend reviewing their privacy policies separately.
Changes to This Privacy Policy
We may update this Privacy Policy occasionally to reflect changes to our website, services, business practices or legal requirements.
The current version will always be published on this website with the date it was last updated.
Contact Us
If you have questions about this Privacy Policy, how your personal information is handled, or would like to request access to or correction of your information, please contact us through our Contact page.
WHEN YOU'RE NOT QUITE SURE
Give The Gift Of Choice.
Instant Delivery
Delivered straight to their inbox by email.
Perfect for those last-minute gifts.
Choose Your Amount
Select the value that suits your budget.
Simple, flexible and always appreciated.
Storewide
Gift Cards can be redeemed across eligible products and services throughout our store.
Easy To Use
Redeeming a Gift Card is as simple as entering the code during checkout.
Need the finer details?
If you're looking for the complete Gift Card Terms & Conditions, you'll find them below.
Gift Card Terms & Conditions
Bread, Chips & Gravy gift cards are a lovely way to let someone choose something that feels just right. These terms explain how our gift cards work and what to expect when purchasing or using one.
Purchasing a Gift Card
Gift cards can be purchased through our website in the available values shown at the time of purchase.
Please check the recipient’s email address carefully before completing your order. We cannot be responsible for delivery to an incorrect email address supplied during checkout, although we’ll do our best to help if something goes astray.
Using Your Gift Card
Gift cards can be redeemed on eligible purchases made through the Bread, Chips & Gravy website.
Enter the gift card code at checkout and the available balance will be applied to your order.
If your purchase costs more than the available gift card balance, you can pay the remaining amount using one of our available payment methods.
If your purchase costs less than the available balance, the remaining value stays on the gift card and can be used toward a future purchase.
Expiry
Gift cards are valid for the expiry period stated when purchased and in accordance with applicable Australian gift card laws.
Where Australian Consumer Law requires a minimum expiry period, that minimum period will apply.
Lost or Misplaced Gift Cards
Please treat your gift card code like cash.
If you lose your gift card email or code, contact us and we’ll do our best to help locate or reissue the details where we can verify the original purchase.
We may ask for information relating to the original order before providing replacement details.
Refunds & Returns
Gift cards are generally not redeemable for cash and cannot be returned for a change-of-mind refund, except where required by law.
If you return a product originally purchased using a gift card, any approved refund will generally be returned to the original gift card or provided as store credit, depending on the circumstances and the payment methods used for the original purchase.
Our normal Returns, Refunds & Exchanges Policy continues to apply to products purchased using a gift card.
Promotions & Discounts
Unless otherwise stated, gift cards may be used toward eligible products that are on sale or included in a promotion.
Promotional discount codes may be subject to their own terms and conditions and may not always be able to be combined with other offers.
Gift Cards Cannot Be Used to Purchase Gift Cards
Gift cards cannot be used to purchase another gift card unless we specifically state otherwise.
Problems With a Gift Card
If your gift card isn’t working as expected, please contact us before placing your order and we’ll help investigate.
Please include the gift card code or original order details where possible, but do not post or share your gift card code publicly.
Contact Us
If you have questions about purchasing, receiving or using a gift card, please contact us through our Contact page.