EVERYTHING YOU MIGHT ASK
Help Centre
Shipping, returns, privacy and answers to the questions we hear most often — all in one place, written in plain English.
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THE QUESTIONS WE HEAR MOST
Frequently Asked Questions
Are your products handmade?
Yes. Our handcrafted products are designed and made in our Queensland studio.
Where are you located?
We’re proudly based in Hervey Bay, Queensland, Australia, and sell online Australia-wide.
Do you have a shop?
No. We’re an online creative studio, so everything is made, packed and shipped from our Queensland workspace.
Do you create custom products?
Some products and services can be personalised. If you’re unsure, just send us a message and we’ll be happy to help.
How do I contact you?
Facebook Messenger and email are the quickest ways to reach us.
What is Bread, Chips & Gravy?
A small Australian creative studio creating handcrafted pet comfort, homewares, books and original creative projects.
FROM OUR STUDIO TO YOUR DOOR
Delivery Information
Digital Downloads
Instant Delivery
Digital products are delivered immediately after checkout via email or secure download links.
Campaign Setup
Professionally Prepared
Campaign Setup orders are usually completed within 3–5 business days after we receive your branding details.
Handmade Products
Made To Order
Most handcrafted products are made to order before being carefully packed and shipped from Queensland.
Shipping
Australia-Wide
Physical products are shipped via Australia Post with tracking provided where available. Contact us if you have other requirements.
Delivery Times
Worth The Wait
Delivery times vary depending on your location, but we’ll keep you updated along the way.
International Orders
Not Right Now
At this stage, physical products are available within Australia. Digital downloads are available worldwide.
WE'LL ALWAYS DO OUR BEST
Returns & Refunds
Digital Downloads
Instant Delivery
Because digital products are delivered immediately, we can’t offer refunds for change of mind.
Handmade Products
Quality Matters
If your order arrives damaged or faulty, please contact us as soon as possible so we can make things right.
Change of Mind
Let’s Chat First
Not sure if your order is right for you? Get in touch before returning anything and we’ll help where we can.
Your Consumer Rights
You’re Protected
Nothing in our policies affects your rights under Australian Consumer Law.
Need A Hand?
We’re Here To Help
If you’re unsure which policy applies, just send us a message. We’ll happily point you in the right direction.
Our Promise
Fair & Reasonable
We believe good customer service is just as important as great products.
Need the finer details?
We've kept things simple above, but if you're looking for the complete policy, you'll find it below.
YOUR PRIVACY MATTERS
Your Information Stays Yours.
Secure Payments
Your payment information is processed securely through trusted payment providers.
We never store your card details.
Personal Information
We only collect the information needed to complete your order or provide our services.
Your Trust
We respect your privacy and treat your information with the same care we’d expect ourselves.
Cookies
Like most websites, we use cookies to improve your browsing experience and understand how our website is used.
Need the finer details?
If you'd like to know exactly how we collect, use and protect your information, you'll find our full Privacy Policy below.
WHEN YOU'RE NOT QUITE SURE
Give The Gift Of Choice.
Instant Delivery
Delivered straight to their inbox by email.
Perfect for those last-minute gifts.
Choose Your Amount
Select the value that suits your budget.
Simple, flexible and always appreciated.
Storewide
Gift Cards can be redeemed across eligible products and services throughout our store.
Easy To Use
Redeeming a Gift Card is as simple as entering the code during checkout.